Legal notice

Company data

In fulfilment of the article 10 of the Law 34/2002, of the 11th of July, of the Services of Information of Companies and of Electronic Business, the identification details of the owner of the website is shown. Company Name: BIOKALMA C.B., herein forth, the company Company address: Plaça Quartera, number 9 bajos, 07002 – Palma de Mallorca, Illes Balears C.I.F. number: ES7909202 E-mail address: Telephone: 871 70 77 83

Conditions for using the website

This legal notice regulates the access and the use of this website, the aim of which is to offer information, news and contacts related to the company, or information that of interest for the users. The owner of the website can, at any time, modify, without anticipated notification, the design, presentation and/or configuration of this site, conditions for using it, as well as some or all the services. The user will make correct use of the good faith of the website, of the services it offers and of the Conditions for using it with total submission to the Law. Any different use other than the aim of this Website is specifically prohibited. The access and usage of this site does not require previous subscription or registration of the users. The information provided by the user to the company must be true. The user assures the authenticity of all the information that he/she provides while filling in the forms. The user will be the only responsible person of the false and inexact statements that he/she makes and that could cause damage to the company or any third party due to the information provided.

Changes and refund

We want you to be completely satisfied with every purchase that you carry out. Hence you have different possibilities of returning a purchased product: Substitution of the purchase, in case: the product received does not correspond to what was ordered; the product is in a bad state; the product is deteriorated while being transported. If for one of these motives you are unsatisfied with your order, you have a period of 7 week days to be counted from the date of handover of the product, in order to return it. (According to the article 44 of the Law 7/1996, of the 15th of January, of Ordination of Small Scale Business, modified by the Law 47/2002 of the 19th of December). All you have to do is to give us a call or write to us during the first 12 hours after receiving the order, and we will send you, within the next 48 hours of the call or the e-mail, the product in perfect conditions and with the original packing, including the guaranty, labels and instructions of usage. It is very important that you return the product/s, that you need to be changed, perfectly packed. In case the products are damaged because of inappropriate packing, we will not allow it to be returned. Once we receive the product and we verify that it fulfils all the previously mentioned conditions, the company will allow it to be returned and will proceed with the reimbursement of the sum in accordance with the mode of payment that was carried out, and if it is the case, the sending of the new product: if you have paid with a credit card, the amount will be returned into the same credit card. In order to carry out a change or return, send us an e-mail address or call us on the number indicated above.

Personal Data Protection

Through this legal notice, the company intends to inform the users about the policy of privacy and personal data protection of the website. In conformity of what is given in the Organic Law 15/1999, about Personal Data Protection, of the 13th of December, we would like to inform you that any personal data sent through the forms of the website, e-mail, or even given over the telephone, implies that you accept and give your consent for treating them as per the terms and conditions indicated in this privacy policy. We would also like to inform you that the Company is responsible for the mentioned treatment, and that the information provided in the purchase forms will be given to the Bank if required for the payment system. The information that is collected will be incorporated in the personal data files that will be duly registered in the File Registry of the Spanish Agency of Protection of Data, and the aim of which will be to carry out administrative and commercial management. The user specifically authorises the remission, even through electronic methods, by the company, of commercial communications and offers. The practice of the right of access, rectification, cancellation and opposition, can be carried out, as per the existing rule, by sending an application with proof of identification and approaching the address indicated in the header of this legal notice. The company assures confidentiality of the data provided. It also commits itself to fulfil the obligations established in the Development Regulation according to the Royal Decree 1720/2007, of the 21st of December, linked to the Organic Law 15/199 of the 13th of December. The fields marked with an asterisk, are obligatory for the established purpose, if they are not filled in, the sending will not be permitted.

Use of cookies

We use cookies to make the use of the website easier. Cookies are small files of information that allow us to buy and understand how our users navigate through our website and, hence constantly improve the navigation process. The cookies that we use do not store any personal data or any other information that could identify you. In order to continue without changing the configuration of the cookies, you will simply have to continue on the website. You have the option of not receiving the cookies or of being informed about your tendency through the configuration of your navigator. The user has access to make adequate use of the contents and services that the company offers through this Website and to not to use them for indulging in any illegal activity or against the good faith and public order. The company will not be responsible for possible damages that could derive from interferences, omissions, interruptions, computer virus, telephone breakdowns or disconnections in the operative mode of functioning of this electronic system, caused by reasons foreign to the Company; delays or blockages in the use of the present electronic system caused by deficiencies or overloads in its data Processing Centre, of telephone lines, in the internet system or in other electronic systems; neither the damages that may be caused by third parties through illegitimate intromissions that are not under the control of the company. The company will not be responsible for damages, of any kind, that the users may suffer, due to using other navigators or navigators that are different from what the website is designed for.

Products and Prices

The company reserves its right to decide, at every moment, the products that it offers to the Users through the Shop. In particular, the company can, at anytime, add new Products to the already existing ones or include them in the Shop, with the understanding that unless provided otherwise, those new Products will be governed by the present General Conditions. The Products that are included in the Shop will correspond most reliably to what the technological visualisation permits on the website to the products actually offered in the Shop. The prices indicated in the Shop are in Euros and include VAT, unless indicated otherwise. The cost for sending are not included in the price of the Products. The user will be informed about the exact cost before sending. The processes to control and eliminate the cookies vary depending on the navigator that is used. In order to learn how to do it in a particular navigator , you can use the help service of the same. Relation of third party cookies that are used: Google Analytics Google Analytics is a free website analysis tool of Google that allows the owners of websites to mainly understand how the visitors interact with their website. It also activates the cookies in the domain of the website where you are and uses a series of cookies called “__utma”, “___utmb”, “___utmc” and “___utmz” to collect information in an anonymous manner and informs about the tendencies of the website, without identifying the individual users. Label of the cookie Expiry date “___utma”, “___utmb”, 31 days “___utmc” When the session ends “___utmz” 180 days

Clause of exemption of responsibility and submissions

The current website, offers access to Information of services and activities that the company considers of interest for the users, with the aim of improving its services. The company will look for correcting errors that are detected. Nevertheless, some files or contents could have been created without exemption of errors. Therefore, it cannot be assured that the service will not be interrupted or affected by any other way due to such problems. The present Website, could, sometimes, contain links to external pages upon which the company has no control whatsoever and upon which declines any responsibility. For any litigious question or those concerning the Website of the company, the Spanish legislation will be applicable and the Courts and Tribunals of Palma de Mallorca – The Balearic Islands – Spain will be the competent bodies in resolving all conflicts derived or related to the use of this website.